OBJECTIVE

To obtain a position with a company where I can work in a team environment and contribute my knowledge and skills to the success of the organization.

EXPERIENCE

Capital Wine & Spirits, Charmer-Sunbelt Group, North Wales, PA

IT Specialist

January 2002-Present

Duties Include:

·         Manage five servers, including software updates, user, group and resource management

·         Establish company standards and purchase all software and hardware, including desktops, laptops, printers and servers

·         Maintain backup server with Exabyte 7-tape AIT-2 library using Backup Exec; backups include SQL databases and Exchange (brick and store level) backups

·         Plan and implement software rollouts

·         Test new and beta versions of standard and in-house developed applications before product rollouts

·         Create and maintain network, server, application and end-user documentation

·         Maintain users, groups and develop customized menus in Solomon IV

·         Configure and install desktops, laptops and servers, as needed

·         Support all aspects of computing for Capital’s North Wales and Pittsburgh users

·         Manage users, groups, system policies, recipient policies and address lists in Exchange System Manager

·         Perform basic SQL Server administrative tasks

Projects and Accomplishments:

·         Purchased and successfully deployed server and Terminal Services for remote users to access OLAP database and Solomon IV via VPN; required locking-down server using Group Policy and Local Security Policy

·         Successfully implemented RIS (Microsoft’s Remote Installation Services) to automate the set-up of new clients

·         Developed disaster-recovery plan for Capital’s North Wales and Pittsburgh offices

·         Coordinated a physical move of office computers, equipment and servers

·         Standardized and deployed Windows 2000 and Office XP on all computers

·         Created and updated administrative installations of Office 2000 and Office XP

Walt Disney World (contracted through Renaissance Worldwide), Lake Buena Vista, FL

PC/LAN Analyst

December 1998-May 2001

Duties Included: 

·         Provided enterprise network support for over 300 users on Netware 4/5 and Windows NT/2000 servers, managing network users, resources and rights

·         Supported standard and Disney-customized desktop and network applications on Windows 95, NT4 and 2000 clients

·         Configured and diagnosed computers problems with software, devices and network settings using IP and IPX in Token Ring and Ethernet environments

·         Configured, maintained and updated over 40 network printers using NWAdmin and HP JetAdmin;

·         Maintained and monitored eight dedicated backup servers with multi-drive Compaq 7- and 15-tape DLT libraries using Backup Exec

·         Created Ghost images for new computers

·         Imaged and installed new desktops and laptops, as needed

·         Trained team members on Disney’s backup strategy and usage of backup servers

·         Created technical documentation on processes and applications for my team and end-users

·         Oriented new team members with our on-call rotation schedule and on-call responsibilities

·         Supported and was primary IT contact for six Disney business units

Projects and Accomplishments: 

·         Upgraded HP JetDirect cards in all networked printers in Disney’s administration areas, totaling over 100 networked printers

·         Coordinated migrations to server farms for local business units by determining business needs, data ownership and key contacts for critical applications

·         Tested, diagnosed and deployed successful workarounds for NDS printing issues with custom applications

·         Planned and tested Y2K compliance in the Design & Engineering division and Animal Kingdom’s animal hospital

Rowan University, Glassboro, NJ

Web Developer

January 1998 - June 1998

·         Developed web site for the Rowan University Department of Public Safety, using Photoshop 4 and FrontPage 98

Desktop Support Analyst

September 1995–December 1997

·         Provided desktop and network support for over 250 users on a Novell 4.x server with Windows 3.1x, Windows 95 and Windows NT 4.0 clients

·         End-user applications support including Microsoft Office 4.2/97, SabreMenu and custom applications

·         Responsible for creating and maintaining user accounts

EDUCATION

Rowan University, College of Business Administration, Glassboro, NJ                                                                      

B.S., Business Administration/Management Information Systems

GPA (overall):  3.5                                               GPA (in Major):  3.7

Winter Park Technical School, Winter Park, FL

Windows NT Server 4.0 class

COMPUTER SKILLS