Steven R. Shockley
steve@shockley.net
http://www.shockley.net
Job History
IT Manager
March 1999 to present
Scala – North America, Lake Mary, FL
IT
- Managed one employee
- Seamlessly migrated from cc:Mail to Exchange 5.5, Novell 3 to NT 4
- Established company standards for and purchased all software and hardware
- Planned and implemented 4-node frame-relay WAN over fractional T1
- Planned and implemented global frame-relay WAN using Cisco EIGRP for
routing
- Planned and implemented switched 100baseT network
- Implemented Windows 2000 Terminal Server to recycle obsolete laptops for
classroom use
- Deployed VPN solution on NT for end-user connectivity over Internet
- Deployed VPN using OSPF for low-cost connection to satellite offices
- Deployed customized Office 2000
- Deployed customized IE5 (and IE5.5) with IEAK
- Increased reliability and reduced cost of Internet services (email, domain
management, web hosting, DNS, router management) by moving in-house
- Developed and maintained backup strategy and disaster-recovery plan
- Deployed Microsoft SMS 2.0 for desktop management, software and hardware
inventory
- Coordinated physical move of office computer and telecom equipment and
services
- Streamlined deployment of software by writing automated installation
scripts
- Standardized on and deployed NT 4 Workstation on all desktops
- Created and maintained network documentation, configuration and maps
- Authored end-user documentation for Outlook and Outlook Web Access
- Migrated legacy application installers to Windows Installer / MSI
- Uneventful Y2K rollover
- Deployed Microsoft Project 2000 Central Server
- Basic management of Merlin Legend phone system
Security
- Installed, configured and maintained 3-port Cisco PIX 520 firewall
- Implemented secure DMZ for Internet servers behind firewall
- Performed periodic internal and external security audits
- Implemented active network-based intrusion detection software (Snort)
- Implemented IP filtering on routers
- Wrote Visual Basic scripts to detect and install software updates via
login script
- Enforced corporate policy by blocking Napster and created IDS rule for
Gnutella
- Implemented SQL database logging for syslog server
Development
- Upsized department-developed Access databases to SQL 7
- Web-enabled departmental databases for secure access from Internet
- Collaborated on development of simple contact management system
Current projects
- Perform cost-benefits analysis of Voice over IP on the US to Europe
frame-relay link to reduce international long-distance costs
- Develop automated alerting and reporting for intrusion detection
- Develop Windows 2000 Server global migration plan to Active Directory
- Implement SNMP monitoring for router and switch bandwidth usage using MRTG
Knowledgebase Developer
August 1998 to March 1999
Scala - North America, Maitland, Florida
- Developed web-based knowledge-base application using Internet Explorer 4,
Personal Web Server, Visual Interdev and Exchange/CDO
- Developed, implemented and deployed Intra/Internet web site for user
support
- Assisted IS staff with deployment of Internet access using Microsoft Proxy
Server and Windows NT
- Provided user support
MIS Administrator
October 1996 to June 1998
Central Florida Manufacturing Technology Center, Winter Park, Florida
- Provided user support
- Installed and maintained software on users’ computers
- Developed Lotus Notes applications to meet specifications
- Created company standards for software and hardware
- Supervised the operation of voice and data networks
- Established company standards for Internet, computer usage and software
policies
- Priced and purchased new computer equipment and software
- Assisted Marketing team with development of corporate web site
- Planned and managed network
- Planned and implemented software rollouts
- Developed long-term Internet plan and goals
- Tested new and beta versions of software before product rollout
- Monitored server and key network components to proactively solve problems
- Marketed and developed Intranet and client/server applications for
customers
- Recommended solutions for customers’ networking issues
- Designed graphics, programming and site layout for Internet web sites
- Developed Intranet application for internal information sharing
- Web-enabled Lotus Notes/Domino databases
- Managed IS department with one employee
Computer Service Technician (Contract)
May 1996 to September 1996
The Waldec Group, Maitland, Florida
- Performed computer and network repairs on a large NetWare 4.1 network
- Supervised rollout of Lotus Organizer
- Supported Lotus Notes, Reflection TCP/IP stack, Windows 95 and NT
- Deployed TCP/IP
Webmaster
October 1995 to September 1996
University of Central Florida, Orlando, Florida
- Developed project plan for 50-user network
- Authored web site using advanced HTML features with graceful degradation
for older browsers
- Developed procedures and documentation for users to publish public
documents on web site
Education
University of Central Florida
Orlando, FL
August 1995 to January 1998
Computer
Science
Microsoft Certified Training
Tech
Data Corporation
Paulsboro, NJ
Microsoft Windows NT Server and
Workstation 3.5
Software
Operating Systems:
Applications:
Back Office / Server Applications:
Development / Programming:
Microsoft Beta Tester for Office 9 (2000), Windows 2000 Professional, Server
and Advanced Server, Windows Millennium, Windows Update and Windows Corporate
Update